Last updated: 7 July 2025

1. Introduction

Clement Browne Limited ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

Name and contact information (email address, phone number, postal address)
Appointment booking details and preferences
Window measurements and property information for quotations
Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

IP address and browser information
Pages visited and time spent on our website
Referring website information
Device and operating system information

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain our services
To schedule and conduct virtual appointments
To provide quotations and pricing information
To communicate with you about our services
To improve our website and services
To comply with legal obligations
To send marketing communications (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

With your explicit consent
To service providers who assist us in operating our website and conducting business
When required by law or to protect our rights
In connection with a business transfer or merger

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

Under applicable data protection laws, you have the following rights:

Right to access your personal information
Right to rectify inaccurate personal information
Right to erase your personal information
Right to restrict processing of your personal information
Right to data portability
Right to object to processing
Right to withdraw consent

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from. You can control cookies through your browser settings.

8. Third-Party Services

Our website may contain links to third-party services, including:

Trustpilot for customer reviews
Feefo for product ratings
Google Meet for virtual appointments
Email service providers

These third-party services have their own privacy policies, and we are not responsible for their practices.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Clement Browne Limited

Email: privacy@clementbrowne.co.uk

Website: www.clementbrowne.co.uk